Privacy Policy

Effective Date: 22 August 2025

At Merlin Labs NZ Limited (NZCN: 8073677), and its associated entities (“we”, “our” and “us”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the New Zealand Privacy Act 2020 (Privacy Act), including the Information Privacy Principles contained in the Privacy Act.

1. Information We Collect

We may collect ‘personal information’ that you provide to us directly, including, but not limited to:

  • Contact details (name, email address, phone number, physical address)

  • Business details (company name, role, GST number)

  • Billing and payment information

  • Correspondence and communication records

  • Details of goods being transported

We may also collect information automatically through our website, including IP addresses and browsing data, using cookies and similar technologies.

1. Information We Collect

We may collect and/or use your personal information for a variety of purposes, including, but not limited to the purposes listed below:

  • Provide and manage our freight services

  • Process payments and billing

  • Communicate with you regarding your shipments

  • Comply with legal and regulatory requirements

  • Improve our services and website functionality

3. Use and Disclosure

We may use and/or disclose your personal information to:

  • Third-party service providers who assist in delivering our services (e.g., payment processors, logistics partners)

  • Government agencies or regulatory bodies as required by law

  • Professional advisors, including legal and accounting services

We will not sell, rent, or trade your personal information to third parties.

It is possible that third-parties located outside of New Zealand may not be subject to laws that provide the same level of protection of personal information as prescribed under the Privacy Act. Any disclosure of your personal information to third parties located overseas will be made in accordance with the Privacy Act.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no data transmission over the internet is completely secure.

5. Access and Correction

You have the right to:

  • Request confirmation of whether we hold any of your personal information

  • Request access to the personal information we hold about you

  • Request correction of any inaccuracies in your personal information

To exercise these rights, please contact us using the details provided below.

6.  Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. By using our website, you consent to the use of these technologies as described in this Privacy Policy.

7.  Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

8.  International Transfers

If we transfer, store, process, or disclose your personal information to a person or entity located outside of New Zealand, we will ensure that appropriate safeguards are in place to protect your information in accordance with the Privacy Act.

9.  Changes to This Policy

We may update this Privacy Policy from time to time, in our sole discretion. Any changes will be posted on our website with an updated effective date.

10.  Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

Merlin Freight

Address: 182B Wiroa Rd, Kerikeri

Phone: N/A
Email: finance@merlinlabs.com